TOP > Policy on the Protection of Personal Information

As a member of the JTB Group, which has as its group philosophy “Through creation of multicultural human exchange contribute to harmony and understanding throughout the global society,” we conduct business by providing various information via publications, sales, and the Internet with a focus on travel-related information.

In accordance with the above JTB Group philosophy, we strive to provide the best possible goods and services in good faith and achieve the highest levels of customer satisfaction. We use fair and open business practices, value the trust of our customers, business partners, and society, and work to raise corporate value through continuous business innovation.

We believe that reliably protecting the personal information of persons affiliated with the Company including customers is essential to carrying out this philosophy and fundamental policies. Accordingly, we take the following measures.

  1. We created a personal information protection management system relating to the protection of personal information in compliance with the JIS Q 15001 standards and have all officers and employees comply with those standards.
  2. The handling of personal information including acquisition, use, and provision is performed in accordance with the personal information protection management system mentioned above, and when acquiring personal information, we provide advance notice of the purpose of use and whether the information will be provided to third parties, use personal information after receiving the consent of the individual in question, and do not use personal information for any purpose other than the stated purposes. Furthermore, we take measures to prevent use for anything other than the stated purposes.
    Acquired specific personal information is used and provided to third parties only for the purposes and within the scope of provision set forth in the Act on the Use of Numbers to Identify Specific Individuals in Administrative Procedures.
  3. Reasonable organizational and technological measures to prevent and correct unauthorized access to, loss of, damage to, tampering with, and unauthorized disclosure of all personal information handled within the Company.
  4. We respond promptly and in good faith to all inquiries, opinions, demands and requests for disclosure concerning personal information from customers.
  5. We comply with laws and regulations, guidelines established by the national goverment and other norms relating to the protection of personal information and the proper handling of specific personal information.
  6. We conduct periodic inspections and audits of the personal information protection management system mentioned above and implement continuous improvements.

Adopted: October 1, 2006
Revised: June 7, 2017
Takao Uno, Executive Vice President
JTB Publishing, Inc.


Contact Information

You can contact the Company as indicated below concerning inquiries relating to personal information.

Personal Information Inquiry Desk, Administration Department
JTB Publishing, Inc.
25-5 Haraikata-machi, Shinjuku-ku, Tokyo 162-8446
Telephone: 03-6888-7811 (10:30 a.m. to 6:00 p.m.*)

* Inquiries received on Saturdays, Sundays, national holidays, during the New Year's holiday, and during the Golden Week holiday will be addressed on the following business day or later.